You've called. A technician is on the way. Here's how to keep everyone safe and comfortable in the meantime — and what not to do.
If the AC is out in summer
- Turn the system OFF at the thermostat (not the breaker) so a frozen coil can thaw
- Close blinds on sun-facing windows
- Run ceiling fans and box fans; a fan across a bowl of ice helps a small room
- Move kids, seniors and pets to the coolest room, usually downstairs or north-facing
- Drink water; heat illness comes on fast in Nevada
- Do not keep restarting a unit that hums and stops — you can kill the compressor
If the heat is out in winter
- Close off unused rooms and doors
- Open curtains on sunny windows, close them at dusk
- Let faucets drip on exterior walls if temps are in the teens
- Use space heaters safely — 3 feet from anything, never with extension cords
- If you smell gas or a CO alarm sounds, leave the house first, then call
What to have ready
The brand and model on the outdoor unit or furnace label, what the system was doing when it failed, and where the breaker panel is. It saves 15 minutes on arrival.
Our emergency AC repair and emergency heating repair lines are answered 24/7 across Nevada.